Our Services

Everything's Copacetech

Today’s sophisticated networks have a lot of moving parts, and for the small business owners and managers, it is easy to get overwhelmed by the technology and the ever-growing cybersecurity threats that your business is facing. At Copacetech Solutions, we understand the challenges to the SMB market, and we are here to make it easy for you. Let us handle the technology so you can focus on your business.

Cybersecurity Services

Now more than ever technology is being introduced at every level of the business. Threats like Ransomware, Phishing Attacks, and Data Theft, to name a few, are not only aimed at the computer and network, but your employees as well. With our comprehensive offerings and layered security approach, we can protect the network and train your employees on what to look for to protect themselves and the business from cybersecurity threats.

Our layered security services will provide you with the skilled IT resources and enterprise-class security protection and detection you need to ensure the ongoing safety of your network against the ever-evolving security threats in today’s marketplace. The confidentiality and protection of your client’s information is paramount to your viability and success as an organization.

Benefits of Our Layered Security Approach

In Depth Security Monitoring

We will keep a continual eye on your complete network 24/7/365 and be alerted to any potential issues or breach attempts allowing us to react quickly to eliminate threats.

Protect Your Company’s Critical Assets and Information

Data backup is only sufficient to a certain level.  Aligning protection levels from inception of data being saved, to backing up data, encrypting all files and proper transit to offsite locations for redundancy will provide you peace of mind in the security of your critical business files.

Comprehensive Consulting

Have confidence that your systems are continually being protected! We will provide you with monthly reports and quarterly risk and security review meetings that will demonstrate the effectiveness of our service.

Why our clients choose our Layered Security Services

Basic Security Protection:

  • Provides a point solution to specific issues
  • Requires manual monitoring and maintenance to remain current and effective
  • Relies on end-user decisions for operation
  • Maintains only local data backup
  • Does not provide centralized management or reporting

Layered Security Protection:

  • Provides comprehensive security, monitoring and management 24/7/365
  • Layered security protection protocols customized to your organization’s critical needs
  • Leverages our security professionals to provide daily management
  • Monthly reporting and quarterly consulting to demonstrate protection


Managed Services

Our Managed Services take care of the day to day needs of your network. We monitor your workstations, servers, and network to make sure everything is working as you expect. We understand why your critical business services are so important to your daily operations. This is why we spend so much time aligning our technology to support your revenue-generating services.

One of the major challenges in maintaining a computer network is trying to predict what will fail and when. With our proactive approach, we can prevent many network failures from ever happening. By combining regular and comprehensive preventative maintenance and robust real-time monitoring of your critical network and desktop devices, we ensure the reliability and stability of your IT assets.

This solution is so effective that our customers see almost immediate results. A regularly maintained network means fewer failures, yielding higher productivity and higher revenue per employee. At the same time, your exposure to security risks is dramatically lessened, and frustration from unstable IT resources almost vanishes. We allow our customers to focus on their core business functions by taking the worry out of managing a computer network.

Managed Services Advantages:

Increased Productivity: Continuous insight into your network lets us reduce the business impact of IT failure and dramatically increase mean time to resolution, keeping employee and business downtime to a minimum.

Reduced Business Impact from IT Failures: Combining preventative maintenance and remote monitoring means we minimize failures that could impact your business. Your network behaves in a stable and reliable manner.

Eliminating Emergency Downtime: Regular overview with a combination of monitoring and management– we work extensively to reduce or eliminate possible emergency outages.

Program Features


  • Advanced Performance Monitoring
  • Key Application Maintenance
  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance


  • Microsoft and 3rd Party Patch Management
  • Scheduled Preventative Maintenance
  • Availability Monitoring


  • Quarterly Network Health Review
  • Business planning and strategy consulting


  • Router/Switch/Firewall Performance Monitoring
  • Ongoing core network preventative maintenance

Advanced Performance Monitoring ensures all of the critical network devices that comprise your small business network are healthy and functioning reliably and optimally.

Scheduled Preventative Maintenance ensures that your servers, PCs and other vital network devices function optimally. This improves reliability and security.

Monthly account management dedicates time to review reports and issues that are important to the ongoing performance of your network. We translate technology into business terms for you.

Patch Management ensures all of your Windows servers and PCs have the most up-to-date security and system patches, helping to optimize performance and minimize security risk.


Managed Backup and Business Continuity Services

Your organization’s data and systems are critical to keeping the business running. ITIC’s 2017 Reliability and Hourly Cost of Downtime Trends Survey results showed that the average cost of downtime is over $1000 per minute. Copacetech Solutions understands how critical it is to get data and systems back online after a disaster has occurred. Our backup and business continuity services are designed to do just that.

Our complete solution helps to protect against your organization form the threats that all businesses face including

  • Natural Disaster
  • Cyber-Attack
  • Technology Failure
  • Human Error
  • Data Corruption

Benefits of a Managed Backup

Low Cost of Ownership

A fully managed data backup and restore solution for the same or less than a capital purchase that you have to manage yourself.

Total Peace of Mind

Thanks to centralized management and monitoring by our NOC team, you can rest assured that your business data is safe and being handled by experts. Which means you can focus on your business.

Reduce Your Day-to-Day Operating Costs

While most solutions require full backups periodically or in some cases daily, our solution only requires an initial full backup then from that point stores only incremental file changes. Saving you money in storage space, data transfer costs and server load.

Safeguard Business Information

Since the solution takes backups in terms of changes, you will be able to recover files, even older revisions.

Ensure Business Continuity

Backup your most critical business applications to ensure that you can get quick access to restore systems that would have the most impact to your day-to-day operations if they were down.

Increase Productivity and Decrease Downtime

With our rapid restore capabilities, we will minimize the costs associated with lost productivity and downtime.

Detailed Reporting Information

No longer will you be unsure of how well your data is protected. We will provide you with reports monthly that let you know that your data is safe!

Key Features with our solution:

Delta level technology

Means never having to do another full backup, drastically reducing the backup time, storage space, network traffic, and workload of your servers.

Recover Your Data to Dissimilar Hardware

Can perform a bare-metal restore of your data to dissimilar hardware. You don’t have to worry about purchasing that new server anymore.

Virtual Server Support

Backup your virtual servers with the same software that you use to back up your physical servers.

Supreme Flexibility

Recover your data from nearly any point in time, whether it is just one file or a full restore.

Full Transparency Through Reporting

Wide range of detailed reports are provided monthly to ensure that you know what is happening and that you can breathe easy knowing that your data is protected.

Fully Managed System

We monitor the software to ensure it is always working and will act immediately if there is an issue.